Returns & Exchanges
At KENZA & CO, we want you to love your home as much as we do, which is why we offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization code.
Prepare Your Package
Securely pack the items in their original boxes, ensuring all home decor components and protective padding are included.
Ship It Back
Affix your shipping label and drop the package off at your nearest carrier location, keeping a copy of the tracking number for your records.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing